F&J Shipping

Terms and Conditions

Effective Date: 01/07/2025

1. Acceptance of Terms

By using any service provided by F&J Shipping, the customer agrees to be bound by these Terms and Conditions.

The customer acknowledges that they have read, understood, and accepted these Terms and Conditions in full. Continued use of our services constitutes ongoing acceptance.

2. Scope of Services

F&J Shipping provides professional courier and logistics services, including but not limited to:

Air freight and sea freight shipping services
Assisted online shopping and shipping services
Warehousing and storage
Package pickup at our designated Montego Bay location
Delivery via Knutsford Express for customers located outside Montego Bay

F&J Shipping reserves the right to modify, suspend, or discontinue any service at any time without prior notice.

3. Standard of Service

All services are performed with reasonable care, skill, and professionalism in accordance with industry standards. While we strive for timely delivery, transit times are estimates and are not guaranteed.

4. Third-Party Services

Certain aspects of our operations involve third-party providers, including but not limited to:

International carriers
Online vendors and retailers
Customs authorities
Knutsford Express

When customers request delivery via Knutsford Express, any errors or omissions in the information provided by the customer (including recipient name, contact details, or delivery location) will be corrected where possible. Any additional costs, delays, or adjustments resulting from such corrections shall be the responsibility of the customer.

F&J Shipping is not liable for delays, losses, or service failures caused by third parties beyond our control.

Additionally, if a package is delivered to an incorrect address by a carrier prior to reaching our warehouse, it is the customer’s responsibility to contact the carrier directly. F&J Shipping is not responsible for packages we did not receive.

5. Liability Limitations

F&J Shipping shall not be held liable for loss, damage, or delay resulting from circumstances beyond our reasonable control, including but not limited to:

Acts of God
Natural disasters
War, terrorism, or civil unrest
Labor disputes or strikes
Government or customs actions

F&J Shipping is not liable for indirect, incidental, or consequential damages.

6. Packaging and Handling

F&J Shipping handles all packages with reasonable care; however, we are not responsible for damage caused by improper or insufficient packaging carried out by:

Online vendors or retailers
Third parties sending packages to our warehouse on a customer’s behalf

In cases where a customer personally packages and sends an item, the customer assumes responsibility for ensuring proper packaging.

F&J Shipping shall not be held liable for damage resulting from inadequate packaging by any party.

7. Unknown or Unidentified Packages

Customers must ensure their assigned customer prefix code is included in the shipping address.

Packages received without a prefix code will be classified as Unknown Packages. These packages may experience delays in identification, processing, and customs clearance. F&J Shipping is not responsible for delays associated with unidentified shipments.

8. Payment Terms

All charges must be settled in accordance with the following payment methods:

Prepayment
Cash on Delivery (where applicable)
Bank transfers (Scotia Bank, NCB preferred; other banks accepted)

Customers are responsible for all applicable bank charges, processing fees, and transaction costs.

9. Assisted Shopping Services

For customers without a credit card, F&J Shipping offers assisted shopping services. Customers must deposit the full purchase amount in advance.

F&J Shipping is not responsible for:

Vendor errors
Incorrect items ordered due to incorrect customer instructions
Vendor delays, cancellations, or out-of-stock items

10. Claims

Claims for lost or damaged packages must be submitted within two (2) days of notification of availability or receipt.

All claims are subject to investigation and verification. Customers must provide supporting documentation, including invoices, receipts, and photographs where applicable.

11. Insurance

F&J Shipping does not provide insurance coverage for shipments. Customers ship at their own risk.

12. Storage Policy

Packages held at the pickup location for more than seven (7) days will incur a daily storage fee of JMD $150.

Packages not collected within thirty (30) days may be auctioned or disposed of to recover storage and administrative costs, without further notice.

13. Cancellations

Cancellations must be requested at least 24 hours prior to the scheduled service where applicable.

Cancellation fees may apply. F&J Shipping reserves the right to cancel services at its discretion.

14. Amendments

F&J Shipping reserves the right to modify these Terms and Conditions at any time. Updates will take effect immediately upon posting on our website or customer portal.

15. Entire Agreement

These Terms and Conditions constitute the entire agreement between F&J Shipping and the customer and supersede all prior agreements or understandings.

By using our services, the customer acknowledges and agrees to these Terms and Conditions.